1.How to use the Copy Trading Subsidy Voucher? How is the subsidy settled?
The Copy Trading Subsidy Voucher is a subsidy-type voucher that can be used by copiers when copying a trader. If your PnL is negative at the time of voucher settlement, you will receive a subsidy up to the face value of the voucher. You can earn these vouchers through events or at the Rewards Hub. For more information, see >>Copy Trading Subsidy Voucher.
2.Why did my copy fail?
Trader Reasons
The trader used Multi-Assets mode
The trader traded a trading pair that's not supported for copy trading
The order was not fully filled
Copier Reasons
Insufficient available margin due to leverage changes, slippage, or other reasons
The margin mode (isolated/cross) does not match the trader's
Your position exceeded the maximum allowable limit
Margin calculated by the fixed ratio mode was insufficient to place the minimum order amount
Other Reasons
The execution price would exceed the maximum slippage tolerance that you set
The execution price would exceed the zero slippage that you set
System maintenance, unstable network, or abnormal market fluctuations
3.How to withdraw funds from my Copy Trading Account?
My Trades -> Select a trader card to land on the Copy Trading Details page -> Adjust funds -> Withdraw Funds
Note: Remaining funds after withdrawal cannot be less than the trader's minimum investment amount.
4.What is the difference between Fixed Ratio and Fixed Amount? How do I choose?
Fixed Ratio: Orders are placed in proportion to the trader’s fund allocation, achieving the best possible replication of their PnL. Fixed Amount: Orders are opened with a fixed amount of margin (margin per order), allowing better control of the copy position size.
Note: If the margin amount is less than the minimum required, the system will not open a position, causing a copy failure.