1. Scenarios

  • When you initiate a withdrawal request and click "Submit", BingX will begin processing the request, which may take some time. Once the withdrawal is successful, you cannot revoke the request.
  • When you confirm that you have withdrawn to the wrong address, or selected the wrong blockchain, you can still cancel the withdrawal if the withdrawal has not been broadcasted to the blockchain.
  • If you mistakenly withdraw funds to the wrong address and the withdrawal is successful, BingX is unable to assist you further in locating the receiver of your funds due to the anonymity of the blockchain.

2. How can I retrieve the funds withdrawn to the wrong address?

  • If you sent your assets to an incorrect address by mistake and you know the owner of this address, please contact the owner directly.
  • If your assets were sent to the wrong address on another platform, please contact the customer support of that platform for assistance.
  • If you forgot to write a tag or wrote the wrong tag for the withdrawal of currencies like XRP, please contact the customer support of that platform and provide them with the TxID of your withdrawal on BingX.

 

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